The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping (De Gruyter Business Playbooks)
von Angrave, Jerry
29,95 €
gefunden bei Amazon
Zum Shop
Beschreibung
The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping (De Gruyter Business Playbooks)
The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping (De Gruyter Business Playbooks) von Angrave, Jerry im Online-Buchhandel:
The Journey Mapping Playbook
9,36 €
gefunden bei Studibuch Shop DE
34 percent of all companies currently engage in the process, popular companies like Starbucks and Uber...
34 percent of all companies currently engage in the process, popular companies like Starbucks and Uber depend on customer journey maps to convey the importance of their customer's experience at all levels of transactions to the entire company - cmnty.com If, as a business, we are to benefit commercially from being more customer-centric then it goes without saying that we need to understand our customers better. We need to empathise with how we fit into their lives, not how we want them to fit into our processes. That's what journey mapping is all about; documenting and acting on what it's really like to be a customer. It's a simple and effective tool used by organisations throughout the world and across every sector. Done effectively and strategically, its influence can be significant. It's a tangible, very relevant way to capture what customers are doing, thinking and feeling as they interact with us. And by overlaying what else we know from our operational metrics and existing feedback and then by validating it all with customers, we create compelling reasons to change what can be improved and celebrate what's already great. That's what this playbook is all about. How do you plan, facilitate and then demonstrate the value by providing a compelling argument to make changes? The central core of this journey mapping book is the workshop. It includes a plan you can follow, an agenda and tips for keeping everything on track. But, just as importantly, it looks at how to prepare for those workshops so they are strategically supportive and highly effective when you run them. It then explores what you do with the output of the workshop to ensure you and your business get the most out of them. von Angrave, Jerry
Seitenzahl: 156 Seiten
Zur Online-Buchhandlung von
Studibuch Shop DE
Studibuch Shop DE
The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping
9,49 €
gefunden bei medimops
Brand : de Gruyter, Binding : Taschenbuch, Edition : 1, Label : De Gruyter, Publisher : De Gruyter, medium...
Brand : de Gruyter, Binding : Taschenbuch, Edition : 1, Label : De Gruyter, Publisher : De Gruyter, medium : Taschenbuch, numberOfPages : 156, publicationDate : 2020-10-12, authors : Jerry Angrave, ISBN : 3110641119
Zur Online-Buchhandlung von
medimops
medimops
The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping (De Gruyter Business Playbooks)
von Angrave, Jerry
29,95 €
gefunden bei Amazon Marketplace
The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating and Unlocking the Value of...
The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping (De Gruyter Business Playbooks)
Einband: Broschiert, Seitenzahl: 156 Seiten
Zur Online-Buchhandlung von
Amazon Marketplace
Amazon Marketplace
Bewerte das Buch
- Habe ich gelesen
- Möchte ich noch lesen
- Lieblingsbücher
- Wunschliste
Weitere Bücher von Angrave, Jerry
The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping (De Gruyter Business Playbooks)
von Angrave, Jerry
gefunden bei Amazon Marketplace
ab 29,95 €
Aktuelle Bestseller des Verlags De Gruyter
-von-Immanuel-Kant-72198461.jpg "Akademie-Textausgabe, Bd.6, Die Religion innerhalb der Grenzen der bloßen Vernunft; Die Metaphysik der Sitten (Immanuel Kant: Werke, Band 6)")
Akademie-Textausgabe, Bd.6, Die Religion innerhalb der Grenzen der bloßen Vernunft; Die Metaphysik der Sitten (Immanuel Kant: Werke, Band 6)
von Kant, Immanuel
Taschenbuch
gefunden bei Amazon
34,95 €
Zum Shop
-739071538.jpg "Nichtparametrische statistische Methoden (De Gruyter Lehrbuch)")
-von-Nikolova,-Mariya-743139269.jpg "How Whiteness Claimed the Future: The Always New vs The Always Now in US-American Literature (American Frictions, 7)")
How Whiteness Claimed the Future: The Always New vs The Always Now in US-American Literature (American Frictions, 7)
von Nikolova, Mariya
Broschiert
gefunden bei Amazon
14,95 €
Zum Shop
The Manager’s Guide to Coaching for Change
von Bennett, John L.
Broschiert
gefunden bei Amazon
27,99 €
Zum Shop
-von-Kehrein,-Roland-741675065.jpg "Prosodie und Emotionen (Reihe Germanistische Linguistik, 231, Band 231)")
Prosodie und Emotionen (Reihe Germanistische Linguistik, 231, Band 231)
von Kehrein, Roland
Gebundene Ausgabe
gefunden bei Amazon
139,95 €
Zum Shop
Quantenphysik - Atomare Teilchen und Festkörper (Ludwig Bergmann; Clemens Schaefer: Bergmann/Schaefer kompakt – Lehrbuch der Experimentalphysik)
von Oppen, Gebhard
Broschiert
gefunden bei Amazon
44,95 €
Zum Shop
